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    Why should you upgrade from Dynamics CRM to Dynamics 365?


    Other than the fact Microsoft have recently announced the end of mainstream support for legacy versions of Dynamics CRM there are several reasons and benefits as to why you should upgrade your Dynamics CRM system to Dynamics 365.

    As an existing user, you’re more than likely to be familiar of the benefits of a Dynamics based CRM and the limitless integrations, but how is Dynamics 365 different?

    Let’s see…


    By staying on an older version of Dynamics CRM you are operating on a out of support CRM system. Dynamics 365 is fully supported by Microsoft and within Microsoft’s partner eco-system, meaning maintenance and support is cost-effective and easily accessible. Running on the most up to date version means that your CRM is fit for purpose in a fast moving and constantly updating information-led business environment.


    With unrivalled flexibility, Microsoft Dynamics 365 is available as a cloud service, or installed as an on-premise database. When you’re on the cloud, you can automate and innovate operations, seamlessly and on-the-go, making your business and your people more agile. Integrate with third party APIs and benefit from automated Microsoft updates, so you’re always working on the latest version of the solution.

    Costs, Ownership and Licensing

    When you upgrade and migrate to Dynamics 365 Online, you reduce implementation time, capital outlay and infrastructure costs. As you move from a CapEx to OpEx model, flexible working and implementing bring-your-own-device in office, at home or on the move also becomes much easier; seamlessly connecting your people and teams. With flexible licencing, you can scale in line with the needs of the business meaning you never pay for more licences than you need. Support and fix costs are greatly reduced for both system and hardware, thanks to automated system updates.

    Automated Updates

    As well as delivering AI ready systems and low and no-code functionality right out of the box, Microsoft Dynamics 365 has moved to a continuous release cycle for in-the-cloud systems. All online users now follow an update cycle that delivers two major updates in two waves each year. Regular updates, performance improvements and bug fixes also run in the background for optimum functionality.

    Unlock New Tools and Functionality

    New features like integrated web portals, mobile apps and the new Dynamics user interface provide seamless employee and stakeholder experiences and help deliver incredible customer success and satisfaction. With a huge focus on AI, with Dynamics 365 online, users can access the latest stream of Microsoft innovations to make business operations better. Connect data and people cross-departmentally with other tools like Azure, PowerApps, Flow, Power BI and Outlook.

    It all sounds great right?

    So how do you migrate from Dynamics CRM to Dynamics 365?

    If you’re running on a legacy version of Dynamics CRM and keen to update to a cloud deployment of Dynamics 365, you’ll need to upgrade to the latest version of on-premise before migrating over to the cloud.

    How can we help?

    We can connect you with leading Microsoft Dynamics 365 Partners across the UK and Europe who can help or connect you with freelancers who are proven to be cost effective and very efficient with delivering Dynamics 365 projects. Contact us on 0191 406 6111 or drop us an email on [email protected].

    You can always query on our website too at www.pearsoncarter.com