Business Systems Support Analyst

IT Support Engineer (Tier 2) – Microsoft Dynamics 365

We’re looking for a proactive Tier 2 IT Support Engineer with experience in Microsoft Dynamics 365, eager to grow into backend support for M365, Power BI, EDI, Genesys, Softphones, and Networking. This role offers the chance to handle complex technical issues, support end users, and be part of a team driving smooth business system operations.

Location: Warrington (Hybrid)
Salary: Up to £45,000

What you’ll do:

• Provide Tier 2 support for D365 users and general IT systems.

• Troubleshoot desktops, laptops, printers, mobile devices, and M365 applications.

• Maintain accurate service records and escalate complex issues when needed.

• Support system reliability, automation, and integration initiatives.

• Assist and train end-users across business systems.

What you’ll bring:

• Tier 2 IT support experience.

• Working knowledge of Microsoft Dynamics 365 (CE, F&O, Sales, Customer Service).

• Strong understanding of Windows environments and Microsoft 365 apps.

• Excellent communication skills and a problem-solving mindset.

• Curiosity and eagerness to learn modern cloud technologies.

This is a fantastic opportunity to build your career in IT support while gaining exposure to modern enterprise systems.