D365 CE CRM Functional Consultant Full Time Permanent

Join a Microsoft Gold Partner fully focused on the non-profit and charity Sector. Due to huge growth and Client demand, they are seeking ambitious functional consultants, with experience in Dynamics 365 and the Power Platform.

As a member of the consultancy team, you will provide feedback and suggestions to assist with improving company best practices and enhancing the customer experience.

Responsibilities:

• Deliver clear application training to client key users UK wide during projects using standard, provided training materials.
• Proactively flag risks and barriers during application training that may impact on project deadlines, sign posting to the correct escalation channel.
• Follow methodology and project planning to ensure delivery of service in line with company service level agreements and quality standards.
• Work to agreed deadlines in line with SLAs and effectively manage customer expectations.
• Carry out essential project tasks such as GAP analysis, effective product handovers and signing off project milestones, verifying that configuration is appropriate based on client requirements and expectations.
• Scope changes to standard functionality identifying where clients need to extend functionality of the standard application.
• Expertly handle client software concerns and problems whilst on site identifying scenarios whereby clients have processes that can’t be handled within the standard application – feeding back to the project management team as appropriate.
• Work both independently and with other members of the consultancy team feeding back client information to ensure excellent customer service.

Requirements:

• 2-3 years+ D365 CE CRM Functional Consultant experience
• Power Platform experience
• MS Partner experience
• IT Support experience

Location:

2X Per Month in the Rugeley (Staffordshire office

Salary:

Up to £70,000

How to Apply

Please apply asap with your CV to be considered for this position. You can also get in touch with me on [email protected] or 0191 406 6111.