D365 CRM Administrator

D365 CRM Administrator – Up to £50,000 Hybrid – Birmingham (3 days onsite)

We’re working exclusively with a well-established UK business undergoing a significant internal digital transformation. After multiple recruitment rounds, including two agencies, they’re now seeking a strong Dynamics 365 CRM Administrator to join their expanding team and reduce reliance on external partners.

The Company

• 40-year-old family-owned business, now a Managed Service Provider

• Microsoft Partner with expertise in Azure and Dynamics 365

• Headquartered in the West Midlands with hybrid working (3 days in-office)

• Recruiting across multiple roles as part of sustained growth

• Recognised as a top UK employer with strong employee engagement

• Collaborative, team-oriented culture with regular events and awards

The Role

• Location: Birmingham, hybrid working (3 days office, 2 days WFH)

• Hours: 9:00 AM – 5:00 PM (30-minute lunch)

• Salary: £40,000 – £50,000 DOE (up to £55,000 for the perfect candidate)

• Hands-on administration and configuration of Dynamics 365 Customer Engagement

• Supporting Sales, Customer Service, Project Operations, and Finance modules

• Working with Power Platform tools including Power Automate, Power Pages, Power BI

• Managing integrations such as DocuSign and CreditSafe via custom APIs

• Full end-to-end project lifecycle involvement: configuration, release cycles, data management

• Building internal capabilities to reduce third-party dependencies

• Opportunities for training and professional development

The Candidate

• Minimum 3 years’ hands-on experience with Dynamics 365 CRM administration and configuration

• Strong experience with Power Automate; Power Pages and Power BI advantageous

• Proficient with data management: imports, exports, audits

• Comfortable working with JavaScript, Liquid, and low-code/no-code tools

• Agile project experience desirable

• Excellent communication and interpersonal skills

• British Citizen or hold Indefinite Leave to Remain (ILR)

• Confident, self-sufficient, collaborative, and eager to learn

• Willing to work 3 days per week in Birmingham office

If you’re an experienced D365 CRM Administrator looking for a hands-on role with real impact and growth opportunities in a supportive environment, this is one to apply for.

How to apply:
Send your CV to [email protected] or call 0191 406 6111 for a confidential discussion.

Keywords: Dynamics 365, D365 CRM, CRM Administrator, Power Platform, Power Automate, Power Pages, Microsoft Partner, Hybrid Role, Birmingham Jobs, CRM Jobs UK