Engagement/ Customer Success Manager Full Time Permanent

Engagement/ Customer Success Manager, Microsoft Partner, Remote

Pearson Carter is working very closely with a Microsoft partner, who are looking for an Engagement Manager with experience on D365 Business Central to join their team with projects already ongoing and lined up for the rest of the year and needing experienced people with excellent customer service skills to manage there growing client list.

Responsibilities

• First and foremost, your job is to keep customers happy, well served, and informed
• Helping with Dynamics NAV & Dynamics 365 Business Central training, possibly set up and showing off the solution in mini demos
• Keeping your customers up to date with the latest updates and technologies; TNP software and third-party solutions
• Assisting in improving processes and any challenges that the customer may be facing using existing modules in Dynamics NAV & 365 Business Central
• Introducing new tools and products, pushing forward any necessary changes
• Priority on understanding the customer needs and finding a way to help make the system work for them
• Coordinating change requests internally with our Projects Team
• Establishing dynamic working relationships with the internal Product Development Team to understand new updates and functionality

Experience

• Experienced working with NAV/D365 Business Central

• Excellent customer service skills
• A great sense of humor
• Confident relationship creator
• Initiative and proactive approach
• Bags of enthusiasm and a passion for computer technology
• The ability to work on your own and an approachable team player
• Hard working, flexible and objective
• Natural ‘can do’ attitude.

Benefits

• The support of a great team
• A competitive salary and package
• Training and career development, including access to our extensive online learning library to fuel your personal and professional growth, and develop your skills
• Positive mental health initiatives, such as; Mental Health First Aiders, mindfulness subscriptions and Togetherall platform
• Employee Assistance Programmed
• Healthcare cash plan
• Electric car salary sacrifice scheme
• The flexibility to work around your family life

Working environment

Fully Remote

Salary

Salary depending on experience.

How to apply

How to apply

Please apply to this job ASAP with your CV to be considered for this position. You can get in touch with me at [email protected] or 0191 406 6111

Pearson Carter is the Global Leader in Microsoft Dynamics AX / D365 F&O Partners Recruitment with specialist roles across the globe – www.pearsoncarter.com

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