Head of ISOC - £75k - Manchester

Pearson Carter are currently working with a leading UK Managed Service Provider who are looking to appoint a senior operations leader to head up their Integrated Network & Security Operations Centre (ISOC).

This is a pivotal leadership role for someone who understands how large-scale networks, managed services, and 24/7 operations function in practice — and how security is embedded into resilient service delivery. This role would suit a network-first operational leader with strong security knowledge, rather than a purely cyber-focused profile.

They offer an excellent salary package alongside strong benefits and long-term progression opportunities.

Get in touch if you’re looking for your next leadership opportunity.

• Lead and develop 24/7 NOC and SOC teams responsible for service monitoring and incident response

• Own day-to-day operational performance across network and security services

• Develop, implement, and maintain operational processes, runbooks, and escalation procedures

• Ensure network performance, availability, and fault resolution remain industry-leading

• Embed security operations into core service resilience

• Act as senior incident commander during major outages or security events

• Drive operational maturity through tooling, automation, and process optimisation

• Align ISOC strategy with wider platform and product teams

• Oversee service KPIs including uptime, SLAs, MTTD, MTTR, and incident recurrence

• Lead post-incident reviews focused on learning and prevention

• Manage vendors, tooling roadmap, and operational budgets

• Provide meaningful operational reporting to senior leadership and customers

• 8–10 years’ experience in network, infrastructure, or service operations

• Minimum 5 years in a senior operational leadership role

• Proven experience leading NOC teams (ideally alongside SOC functions)

• Strong background in routing, switching, firewalls, VPNs, and load balancers (Fortinet, Juniper, Cisco, Aruba, Check Point)

• Enterprise and cloud networking experience, particularly Microsoft Azure

• Strong incident and crisis management capability

• Good working knowledge of SOC tooling (SIEM, EDR, IDS/IPS)

• Experience working within a Managed Service Provider environment

• Degree in Computer Science, Networking, IT or similar

• ITIL v4 Practitioner

• Certifications such as CCNP, CISSP, CISM (or equivalent experience)

• 33 days holiday (inclusive of bank holidays), increasing with service

• Annual pay reviews

• Holiday buy scheme

• All-company bonus scheme

• Death in service cover

• Employee Assistance Programme

• Company pension

• Active social calendar

• Strong focus on personal and professional development

Client has an office based near Manchester. This is a hybrid role 3x a week in office 

Please apply ASAP with your CV to be considered for this position.
You can also get in touch with me on [email protected] or 0191 406 6111.

Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe – www.pearsoncarter.com

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