Head of IT - South West London based - Hybrid - Up to £65K

Job Title: Head of IT

Location: Central London (hybrid working available)
Salary: circa £65,000 per annum benefits
Hours: 35 hours per week (Full-time, permanent)
Department: IT
Reports to: Director of Finance and Resources

Job Overview

We are seeking a dynamic and experienced Head of IT to lead the IT strategy, operations, and team. This pivotal role ensures technology infrastructure and systems effectively support members, staff, and long-term organisational goals.

You will manage the full IT function, lead strategic development, and oversee the delivery of secure, resilient, and innovative IT services across the organisation. You will also act as the senior technical lead for enterprise applications, systems administration, cybersecurity, databases, and staff training.

Key Responsibilities

Strategic IT Leadership

• Develop and deliver the IT strategy in alignment with organisational goals
• Advise senior leadership on IT enhancements and digital transformation
• Lead IT projects and change programmes ensuring value and successful delivery
• Manage departmental budgets, staff, and third-party suppliers
• Contribute to business continuity and disaster recovery planning
• Produce strategic reports for Trustees and the Finance Committee

IT Operations Management

• Oversee support for enterprise systems including library management, CRM, accounting, productivity, and collaboration software
• Ensure cybersecurity protocols, backups, and IT policies are in place and regularly reviewed
• Administer physical and virtual server infrastructure and manage Windows-based networks
• Maintain network, DNS, domain, email systems, and telephone systems
• Provide end-user support and training for staff and members
• Manage PC, printer, scanner support and peripherals, including software (Windows, Office, Outlook)
• Oversee public internet and Wi-Fi access for members
• Maintain and develop audio-visual systems
• Manage databases with strong SQL capability for integrations, data quality, reporting, and performance optimisation

Compliance & Data Protection

• Act as the lead on GDPR and data protection compliance
• Ensure adherence to security standards such as PCI DSS

Team Management & Training

• Manage the Systems Administrator and IT Assistant
• Support staff onboarding and ongoing training on IT systems
• Oversee documentation and guides to ensure smooth IT operations

Person Specification

Essential Skills & Experience:

• Degree or professional qualification in IT, IT Management, or related field
• Proven experience managing both cloud and on-premises IT environments
• Strong SQL and database experience essential – including development, optimisation, and administration
• Strong knowledge of Microsoft technologies including Windows Server, 365, Active Directory, and Defender
• Experience supporting enterprise systems such as CRM, library management, or accounting systems
• Excellent problem-solving and communication skills
• Experience managing IT projects and departmental budgets
• Deep understanding of GDPR, cybersecurity, and data protection standards

Desirable:

• Experience with Dynamics 365, HTML, CSS, PHP, and cloud business applications
• ITIL 4 or similar IT service management qualification
• Experience working within membership organisations or libraries

Benefits

• Competitive salary and generous benefits package
• Hybrid working available (remote and on-site)
• Located in central London
• Join a respected and established organisation serving a diverse membership

How to Apply

Apply with your CV to be considered for this position. Email: [email protected]

Keywords:
Head of IT, IT Manager, IT Director, SQL, Database Management, Microsoft 365, CRM, GDPR, Cybersecurity, Enterprise Applications, Cloud IT, Windows Server, Hybrid IT, Database Administration