Helpdesk Engineer 1st Line Support Full Time Permanent

Helpdesk Engineer 1st Line Support

Working with an established technology partner that’s been around for over 30 years who’s now looking to make some additions to their support/helpdesk team. Having experience in a prior support/helpdesk role would prove as advantageous. 

Experience

• Experienced with providing 1st line software support in IT.
• Technologies: Virtualization, O365, Server/Infrastructure Hardware, Active Directory, Azure

Responsibilities

• Manage support tickets from start to finish.
• Escalate any technical tickets to 2nd line.

Salary

Offering a market-competitive rate up to £30,000 (DOE) alongside an extensive benefits package – including Health & Wellness package, Employee Assistance, Company Contributory Pension

Location

This position is initially 5-days in office which will then switch to hybrid once passing probation.

How to Apply

If you’re interested in this position, please apply with your CV. If you wish to discuss further, you can reach me at [email protected] or 0191 406 6111.

Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe – www.pearsoncarter.com

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