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    Hybrid Test and Support Engineer £50k

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    Hybrid Test and Support Engineer £50k

    Pearson Carter are working with company within the Edu-Tech industry. They are looking for a Test and Support Engineer to joining their innovative team.



    • Product Testing: find and validate product issues, test new features and validate that any resolved issues are tested as fixed.
    • Technical escalation: be the key point of contact for any product issues that need technical investigation by the customer support team and the other internal teams.
    • Issue prioritisation & resolution: Document and prioritise reported issues based on their impact to the business and severity of the issue, deeply investigate issues, resolving them directly where possible.
    • Development support: For issues requiring code changes, create developer level tickets with all required information and proposed areas for investigation/resolution and support developers with the required information to resolve.
    • Issue backlog management: Review & prioritise all reported issues in the backlog alongside product, development and DevOps teams to ensure longer term issues are resolved.
    • Documentation: Create and maintain internal and customer facing documentation and walkthroughs for the product and support internal teams with knowledge sharing.
    • Reporting: Track and analyse product quality metrics, such as bugs raised, impact, and resolution time. Provide regular reports to management and identify areas for improvement and optimisation.



    • Proven experience at product testing, test engineering, technical escalation management, technical support, or other similar roles
    • Strong technical capabilities, with the ability to diagnose and resolve issues across multiple systems.
    • Excellent communicator at all levels and ability to work collaboratively with other teams.
    • Structured and organised approach to ensure issues are managed to completion, prioritised effectively, and reported on to key stakeholders.
    • Strong problem-solving and decision-making abilities, with a proactive and solutions-oriented approach.
    • Experience understanding data structures and database concepts.
    • Development and coding or database experience a strong advantage.



    They offer a great salary up to £50k pa.



    This company has an office-based Sheffield and you would be expected in once a month (at least).


    How to Apply

    Please apply asap with your CV to be considered for this position. You can also get in touch with me on [email protected] or 0191 406 6111.

    Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe – www.pearsoncarter.com.


    Hybrid, Sheffield, Software Development, Test and Support Engineer.

    Job overview

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    Job title

    Hybrid Test and Support Engineer £50k

    Briefcase Icon White

    Sheffield, UK

    Briefcase Icon White

    £45000 - £50000