X

Upload CV

    IT & Internet

    Hybrid Test and Support Engineer £50k

    Apply for this role

    Apply For This Job

    Upload your CV/resume or any other relevant file. Max. file size: 50 MB.


    You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

    Hybrid Test and Support Engineer £50k

    Pearson Carter are working with company within the Edu-Tech industry. They are looking for a Test and Support Engineer to joining their innovative team.

     

    Responsibilities

    • Product Testing: find and validate product issues, test new features and validate that any resolved issues are tested as fixed.
    • Technical escalation: be the key point of contact for any product issues that need technical investigation by the customer support team and the other internal teams.
    • Issue prioritisation & resolution: Document and prioritise reported issues based on their impact to the business and severity of the issue, deeply investigate issues, resolving them directly where possible.
    • Development support: For issues requiring code changes, create developer level tickets with all required information and proposed areas for investigation/resolution and support developers with the required information to resolve.
    • Issue backlog management: Review & prioritise all reported issues in the backlog alongside product, development and DevOps teams to ensure longer term issues are resolved.
    • Documentation: Create and maintain internal and customer facing documentation and walkthroughs for the product and support internal teams with knowledge sharing.
    • Reporting: Track and analyse product quality metrics, such as bugs raised, impact, and resolution time. Provide regular reports to management and identify areas for improvement and optimisation.

     

    Experience

    • Proven experience at product testing, test engineering, technical escalation management, technical support, or other similar roles
    • Strong technical capabilities, with the ability to diagnose and resolve issues across multiple systems.
    • Excellent communicator at all levels and ability to work collaboratively with other teams.
    • Structured and organised approach to ensure issues are managed to completion, prioritised effectively, and reported on to key stakeholders.
    • Strong problem-solving and decision-making abilities, with a proactive and solutions-oriented approach.
    • Experience understanding data structures and database concepts.
    • Development and coding or database experience a strong advantage.

     

    Salary

    They offer a great salary up to £50k pa.

     

    Location

    This company has an office-based Sheffield and you would be expected in once a month (at least).

     

    How to Apply

    Please apply asap with your CV to be considered for this position. You can also get in touch with me on [email protected] or 0191 406 6111.

    Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe – www.pearsoncarter.com.

     

    Hybrid, Sheffield, Software Development, Test and Support Engineer.

    Job overview

    Briefcase Icon White
    Job title

    Hybrid Test and Support Engineer £50k

    Briefcase Icon White
    Location

    Sheffield, UK

    Briefcase Icon White
    Salary

    £45000 - £50000