NOC Tier 2 Engineer

The Role: ISOC Engineer Tier 2

• Location: Horwich, Bolton (BL6 6HG)
• Reports To: ISOC Tier 2 Team Leader
• Department: ISOC
• Division: Managed Service
• Salary: Up to £34,000
• Shifts: 24/7 Rota (including nights, weekends, and bank holidays – detailed shift pattern provided)

Over a 6-week pattern they will work the following:- 

• 2 x Early shifts – 06:00 – 14:30
• 2 x Evening Shifts – 14:00 – 22:00
• 1 x night shifts – 22:00 – 06:00

Weekends are slightly different:- 

• 1x 06:00 – 18:00
• 1x 18:00 – 06:00  

Clearance: British Citizenship required (due to client vetting); NPPV3 clearance desirable

You’ll be working in our clients’ Secure Operations Centre (ISOC) delivering second-line support for managed service customers. This is a hands-on technical role, resolving incidents across networks, firewalls, and infrastructure while supporting a secure and stable service. You’ll be exposed to a wide variety of technologies and be expected to pursue vendor accreditations as part of your development.

Key Responsibilities:

• Provide 2nd line remote support to managed services customers
• Troubleshoot and resolve network, firewall, and connectivity incidents
• Work independently without constant supervision
• Monitor customer infrastructure using system toolsets
• Liaise with customers to understand and resolve service-affecting issues
• Contribute to ongoing service improvement
• Use downtime for technical self-study and vendor certification
• Participate in a 24/7 shift rota (including nights and weekends)

The Candidate

You’re a capable second-line support engineer, ideally with at least 1 year in a SOC/NOC, or a recent IT graduate looking for hands-on experience in a secure environment.

Technical Experience:

• 1 year in IT services (or relevant IT degree)
• Familiar with routers, switches, firewalls, and wide area networking
• Awareness of vendor products like Cisco, Check Point, Aruba, Juniper, Extreme
• Understanding of IT security and secure infrastructure is an advantage
• Comfortable working in a shift-based, high-availability environment

Soft Skills:

• Strong communication (written and verbal)
• Ability to work under pressure and manage multiple incidents
• Motivated, curious, and committed to upskilling
• Professional and customer-focused approach
• Able to take initiative and follow through on issues to resolution

Certifications:

• Industry certifications desirable (e.g. Cisco, Juniper, Aruba)
• Must be willing to train and certify as part of role progression

Additional:

• British Citizenship required for vetting
• Employment subject to successful reference and background checks