Senior D365 CE CRM Business Analyst

Hybrid • Competitive Salary • Benefits

A leading professional services organisation investing in digital transformation and CRM innovation. Known for delivering high-quality, client-focused solutions within a collaborative and forward-thinking environment.

Seeking a Senior Business Analyst to lead CRM discovery, solution design, and delivery across Microsoft Dynamics 365 and Power Platform.

Responsibilities include:

• Running stakeholder workshops and gathering requirements
• Producing solution designs and managing backlogs
• Supporting UAT, training, and adoption
• Mentoring junior BAs
• Driving best practice across CRM implementations

Client-facing role with strong involvement in both strategy and hands-on delivery.

• 6 years’ experience as a Business Analyst within CRM implementations
• Strong Microsoft Dynamics 365 and Dataverse knowledge
• Experience with Agile delivery and stakeholder management
• Comfortable leading workshops and challenging scope

Competitive salary
Hybrid working model
Clear progression within a growing CRM practice

Send your CV to [email protected] or call 0191 406 6111 to apply.