Senior Director of Digital Experience – Hybrid – 40% Onsite

Job Title:
Senior Director of Digital Experience – Hybrid – 40% Onsite

Job Overview:
We are seeking a Senior Director of Digital Experience to lead the strategy, design, and optimization of our digital platforms. This role drives seamless, engaging, and customer-centric experiences across web, mobile, and digital services. The successful candidate will combine strategic leadership with hands-on execution, guiding high-performing teams to deliver measurable business impact.

Responsibilities:

• Lead the end-to-end digital experience strategy across websites, portals, CRM, LMS, mobile apps, and marketing automation systems.
• Optimize processes and workflows using Lean, Six Sigma, or design-thinking methodologies to increase efficiency and reduce operational friction.
• Drive UX/UI improvements, personalization, A/B testing, and conversion optimization to enhance customer journeys.
• Oversee systems integration, automation, and data flow across platforms using APIs, iPaaS, or low-code/no-code solutions.
• Identify outdated policies or approval chains and implement simplified, user-centered processes.
• Implement journey analytics, usability testing, and conversational interfaces to reduce friction and enhance engagement.
• Translate organizational strategy into actionable plans, metrics, and measurable outcomes.
• Lead, mentor, and develop high-performing teams, ensuring alignment with business goals.

Experience / Requirements:

• Bachelor’s degree required; Master’s/MBA preferred.
• 10 years of experience in digital experience, UX, or technology leadership roles.
• Expertise in CRM, ERP, ticketing, and marketing automation systems (e.g., Salesforce, Dynamics 365, NetSuite, ServiceNow, Zendesk, or equivalent).
• Proven experience in process reengineering, workflow optimization, and digital transformation initiatives.
• Strong analytical, problem-solving, and strategic thinking skills.
• Excellent communication skills with experience presenting to leadership and managing cross-functional stakeholders.
• Demonstrated leadership experience in supervising teams and driving organizational change.

Salary / Package:
Competitive salary and benefits package (details to be provided during the hiring process).

Location:
Hybrid; approximately 40% on-site at our Headquarters in Lake Mary, FL.

How to Apply:
Apply with your CV to be considered for this position. You can also get in touch directly with:

• Email: [email protected]
• Phone: (207) 248 8299

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Keywords:
Digital Transformation, UX, Customer Experience, CRM, ERP, Marketing Automation, Process Optimization, Digital Strategy, Leadership, Team Management, Technology Integration