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IT & Internet

Technical Administrator

Job Description:

The Successful candidate will join an innovative provider of commercial software for IT Service Providers with huge global reach.

Role Objectives:

Ensure the smooth operation, maintenance, and performance optimization of our CPQ software and related systems including Hubspot
Act as the primary technical point of contact for software-related concerns internally and for certain key client interactions
Act as the primary point of contact notably with Document Template creation and maintenance
Collaborate with cross-functional teams to facilitate the successful implementation, integration, and update of our software.
Enhance the overall user experience by identifying and rectifying technical issues, ensuring minimal downtime and swift issue resolution.

Key Competency and Experience:

Minimum:

Previous experience (min 2 years) in a hands-on software administration or implementation role
Previous experience (min 2 years) working with a CRM system (Hubspot, Microsoft CRM or Salesforce)
Experience providing user administration on Azure AD
Experience working closely with engineering / development functions.
Strong client-first focus with experience working with technology-oriented clients.
Very organized with the ability to manage multiple task lists and customers.
Strong communications skills in English, spoken and written.

Core Competencies:

Logical thinker and problem solver that can learn quickly and independently.
Comfortable parsing highly detailed log and trace files to find root cause.
Demonstrated interpersonal skills including the ability to interact with colleagues at all levels.
Dynamic, energetic, motivated, positive outlook
A very strong aptitude for spreadsheets, particularly those using advanced functions but not necessarily macros.
Experience with Atlassian suite of tools (mainly Jira and Confluence)

Preferred: