D365 CE Support consultant - £40,000

Microsoft Dynamics 365 CE Support Consultant Fully Remote Up to 40,000

THE COMPANY

Pearson Carter is working with an established Microsoft Solutions Partner that is continuing to grow following a strong pipeline of new projects and international expansion.

The business specialises in delivering Microsoft Dynamics solutions into niche industries and has recently expanded into new markets across the UK, Europe, US and Australia.

With around 60 employees, the company combines the opportunities of a growing international Microsoft Partner with a collaborative, non-corporate working environment.

THE ROLE

Youll join an established team of three Support Consultants, providing 1st and 2nd line support to customers using Microsoft Dynamics 365 CE and Power Platform solutions.

This is a customer-facing position where you'll be responsible for investigating and resolving customer queries, providing guidance on how to use the software and ensuring issues are resolved within agreed SLAs.

Responsibilities

Provide 1st and 2nd line support across Dynamics 365 CE and Power Platform

Respond to customer queries and technical/functional issues

Troubleshoot and resolve problems within agreed SLAs

Guide customers on how to effectively use their Dynamics solutions

Investigate issues and identify appropriate resolutions

Escalate more complex issues when required

Maintain clear communication with customers throughout the support process

Work closely with the wider consultancy and delivery teams

Help maintain high levels of customer satisfaction and service quality

Contribute to the continuous improvement of the support function

THE CANDIDATE

Were looking for someone with a strong combination of Dynamics 365 CE knowledge, support experience and customer service skills.

Essential Experience

At least 1 year of D365 CE / CRM and Power Platform support experience

1st and 2nd line application support experience

Previous experience working within a Microsoft Partner environment

Hands-on experience supporting Microsoft Dynamics 365 CE solutions

Power Platform experience

Experience working to SLAs within a customer support environment

Strong troubleshooting and problem-solving skills

Excellent customer service and communication skills

Confidence dealing directly with customers

Ability to manage multiple support queries and priorities

LOCATION

Fully Remote UK

This position offers fully remote working as part of a collaborative Microsoft Dynamics team.

SALARY & BENEFITS

Salary up to 40,000

Benefits include:

Fully remote working

25 days annual leave

Bupa private medical insurance

Life assurance 4x salary

3% pension contribution

2 volunteering days

Opportunity to complete Microsoft certifications and professional qualifications

Career development within a growing Microsoft Partner

Exposure to an expanding international customer base

INTERESTED?

If youre currently working in Dynamics 365 CE / CRM Support within a Microsoft Partner and you're looking for a fully remote opportunity with strong progression potential, please apply with your CV.

Alternatively, contact me directly:

george@pearsoncarter.com 0191 406 6111

Pearson Carter connects top Microsoft professionals with world-class organisations.