Infrastructure Technician

THE ROLE:

Level 2/3 IT Support / Infrastructure Technician FIFO End Client: Mineral Resources Location: WA FIFO Contract: Initial 3 months, with potential to extend based on performance Rate: 6080 per hour Super

Key responsibilities:

• Provide Level 2/3 technical support across the mining site.
• Support desktops, laptops, hardware and end-user environments.
• Troubleshoot networking, communications and wireless issues.
• Provide basic server and infrastructure support.
• Assist with general IT infrastructure troubleshooting and maintenance.
• Work with enterprise technologies including Cisco, Dell, Cisco UCS, Pure Storage and wireless environments.
• Support users and operational teams in a remote mining environment.
• Escalate complex issues where required and work closely with wider technical teams.
• Maintain strong customer service and communication standards.

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THE CANDIDATE:

• Previous FIFO experience is essential.

• Strong Level 2/3 IT support experience.

• Broad technical knowledge across:

• Desktop support

• Networking

• Communications

• Servers

• General infrastructure

• Experience in mining or other remote-site environments highly desirable.

• Exposure to Cisco, Dell, UCS, Pure Storage and wireless technologies advantageous.

• Strong communication and stakeholder management skills.

• Comfortable working independently in a remote environment.

• Comfortable working in hot and challenging site conditions.

• OT experience is advantageous but not essential.