Technology and AI Trainer

Technology & AI Trainer

Location: Sydney, Canberra or Adelaide Work model: On-site Employment: Full-time or part-time Start: ASAP Salary: Flexible based on experience

Were working with a leading Australian professional services organisation that is investing heavily in technology and AI. They are looking for Technology & AI Trainers to help staff get the most out of new and existing systems.

The role

Youll be responsible for delivering practical technology training and supporting users across the business. This will include:

Delivering face-to-face training, workshops, webinars and 1-on-1 sessions

Training staff on AI tools and practical AI use

Training users across Microsoft Office / Microsoft 365, including advanced functions

Supporting users across business applications and internal systems

Providing training and support across document management and practice management systems

Creating training guides, FAQs and other user documentation

Troubleshooting user issues and escalating technical problems where required

Supporting new technology and system rollouts

Gathering user feedback and working with technology teams to improve adoption

About you

Were looking for someone with a background in technology, software or IT training who is confident working with both technical and non-technical users.

Youll ideally have:

Strong experience delivering technology/software training

Excellent communication and presentation skills

Good Microsoft Office / Microsoft 365 knowledge

User support and troubleshooting experience

Experience creating training materials and documentation

Knowledge or practical experience with AI tools

A friendly and patient approach to working with users

Desirable: Legal or professional services experience, FileSite, Aderant, iManage, LMS, legal technology, document automation or digital transformation experience.

This is a training and technology adoption role rather than a developer or traditional helpdesk position.